Refund policy
REFUND & RETURN POLICY
At Emily Boutique SA, we are committed to providing quality products and a smooth shopping experience.
Returns & Exchanges Â
We accept returns and exchanges within 7 days of delivery, provided that items are:
- Unused and in original condition Â
- In original packaging Â
To initiate a return, please contact us at hello@emilyboutiquesa.com with your order number.
Refunds Â
Refunds are only issued for:
- Defective items Â
- Incorrect items received Â
Once your return is inspected and approved, refunds will be processed to your original payment method within 5–10 business days.
Shipping costs Â
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Non-returnable items Â
Certain items may not be eligible for return due to hygiene or safety reasons.
Order changes & cancellations Â
Orders can only be cancelled within 12 hours of placing the order. After this, processing may have already begun.
Contact Â
For any questions, please contact us at: Â
hello@emilyboutiquesa.com
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